Celebrity Cruises has cancelled port calls to Indonesia after an undisclosed ‘dispute’ with Indonesian authorities which it claimed could lead to passengers being prevented from disembarking in Bali.
The line said it also feared its ship could be prevented from leaving.
A statement said the dispute had now been elevated to the national government in Jakarta.
The Celebrity Millennium, which is currently operating a 14-night cruise from Singapore to Indonesia, Thailand and Malaysia, will be diverted to Thailand and passengers have been given compensation.
Celebrity Cruises refused to elaborate when Cruise Passenger asked about the dispute. Instead, the line released a statement saying:
“Celebrity Cruises prides itself in conducting its business in compliance with the law and in accordance with the highest standards of business ethnics. Doing so protects our company, our crew and our guests.
“We regret to inform our guests booked on the November 23 sailing onboard Celebrity Millennium that a dispute has arisen with local Indonesian authorities of a nature that we believe puts those legal and ethical standards at serious risk. Because of this dispute, we have been advised that local officials may either prevent guests from disembarking the ship in Bali, or prevent the ship from departing. We refuse to put our guests and crew at such risk.
“While we have escalated this matter to the national level with the Indonesian government, we regret to inform our guests that resolution is not expected until after their scheduled Bali itinerary stop, forcing the cancellation of the stop.”
Celebrity Cruises have rescheduled its itinerary to spend more time in Thailand.
For guests who purchased show excursions in Bali and Komodo in Indonesia, the line will refund them the money in onboard credit.