Princess’ new ship for Asia promises big business for agents

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Princess Cruises is set to sail a new MedallionClass ship from Singapore next year with the latest high-tech personalised service device on board.

“We are absolutely thrilled to announce Grand Princess homeporting in Singapore – this marks a significant milestone for Princess Cruises,” said Mr. Farriek Tawfik, Princess Cruises director, Southeast Asia.

“This gives us an opportunity to deliver new enriching experiences, creating excitement and sparking interest among guests while providing travel advisors with a brand new product to add to their portfolios.”

Grand Princess

Grand Princess

Grand Princess will make her Singapore debut on 10 December 2020, offering four to 21-day cruises around Southeast Asia, including Malaysia, Vietnam, Thailand, Cambodia and Indonesia.

She is the first OceanMedallion class vessel in SE Asia, a free wearable device that offers a highly personalised experience. It enhances guest-crew interactions and provides interactive entertainment.

Princess told ASEAN Cruise News travel agents will get to experience the device for themselves on board Grand Princess, and leverage it to open new opportunities to sell their international fly-cruises and other itineraries.

Princess will offering training, as they are often the first point o contact for potential passengers.

“The first training sessions on Ocean Medallion for agents in the region are taking place these two weeks in conjunction with the launch of new itineraries, and these training sessions will continue to be held,” said a company spokesperson.  “We are also giving the agents toolkits of marketing materials, videos and step by step guides on how to use the Ocean Medallion, so that they can learn and share the tips with their clients.

“Sending agents on fam trips is also in the pipeline  – subject to cabin availability.”

The 2,600-guest ship will replace Sapphire Princes, and marks Princess Cruises’ seventh homeporting season in Singapore.

Prior to her arrival, Grand Princess will sail on a new 53-day Pacific Crossing & Asia cruise, starting from Vancouver and covering 26 ports.

The cruise will offer options for embarkation in Los Angeles and disembarkation/embarkation in Shanghai, and a 28-day segment on the Hawaii, Guam and East Asia crossing. Late night port calls will also be made in Honolulu, Osaka, Nagasaki, Seoul, Shanghai and Hong Kong, with an overnight in Beijing (Tianjin).

Besides new ground-breaking technology, new top deck dining venues will also be available on board Grand Princess.

These include Slice Pizzeria, The Mix, Salty Dog Grill, Coffee & Cones and an upscale specialty restaurant Crown Grill, which was named among the “Best Cruise Ship Steakhouse” by USA TODAY. Crown Grill offers a variety of premium beef and seafood, cooked-to-order in an open, theatre-style kitchen.

Also popular with Asian guests − and only available on Grand Princess − is the Leaves Tea Lounge and Library. Leaves lets guests custom-blend a variety of base teas with herbs, fruits and spices to create a personalised tea blend. Assisted by a trained tea sommelier, guests can create up to 500 different tea blends to suit their palates.

What the OceanMedallion does:

OceanMedallion

OceanMedallion

1. Expedited arrival

Guests who arrive at the terminal with travel documents (i.e. passports) uploaded to their profile enjoy a streamlined and expedited check-in process, saving them time and getting their vacation started sooner. Personalisation starts pre-cruise as guests become OceanReady before arriving at the port.

2. On-demand services and keyless staterooms

Using their smart devices, guests can order drinks, food and retail items like sunscreen with OceanNow and have them delivered directly anywhere on board, including their stateroom.

The MedallionClass experience also includes keyless stateroom entry, with each guest being securely validated as the room door automatically unlocks. Personalised greetings − including loyalty level recognition − welcome guests on their door portal.

3. Easy navigation

The Family and Friends Locator allows guests to find travel companions and directional ship information. Accessible on portals throughout the ships and via guests’ smart devices, OceanCompass leverages the OceanMedallion to easily locate and chat with friends and family on board. It also enables point-to-point wayfinding throughout the ship, with guests being guided to their next location.

4. Seamless Wi-Fi connectivity

MedallionNet delivers land-like Wi-Fi connectivity, letting guests stream their favorite shows, movies, music and sports. Passengers can stay connected to the internet everywhere on board to text, post photos, video chat and more.

5. Interactive games

On portals located ship wide and using smart devices with PlayOcean, guests can enjoy interactive games, a digital scavenger hunt and customizable avatars. PlayOcean also transforms guests’ mobile devices into game controllers for interactive gaming on the Movies Under the Stars screen.